How to Buy Tokens via Mpesa: A Comprehensive Guide
How to buy Kenya Power tokens using MPesa: A Comprehensive Guide
Introduction
Mpesa is a mobile
payment service that has revolutionized the way people conduct transactions in
Kenya. It has made it easier for people to make payments, transfer money, and
even purchase goods and services. One of the most popular transactions on Mpesa
is the purchase of tokens for electricity. In this article, we will take a
detailed look at how to buy tokens via Mpesa.
What are Tokens?
Before we dive into
the process of buying tokens via Mpesa, it is important to understand what
tokens are. Tokens are prepaid units of electricity that are used to pay for
electricity in Kenya. They are sold by the Kenya Power and Lighting Company
(KPLC) and can be purchased using Mpesa.
Step-by-Step Guide
on How to Buy Tokens via Mpesa
1.
Check your meter number – Before you
can purchase tokens via Mpesa, you need to know your meter number. Your meter
number is usually located on your electricity meter.
2.
Ensure that your Mpesa account has
sufficient funds – Make sure that you have enough money in your Mpesa account
to purchase the tokens.
3.
Go to the Mpesa Menu – On your phone,
go to the Mpesa menu and select "Lipa Na Mpesa."
4.
Select "Pay Bill" – Next,
select the "Pay Bill" option.
5.
Enter the KPLC Business Number –
Enter the KPLC business number, which is 888888.
6.
Enter your meter number – Enter your
meter number when prompted.
7.
Enter the amount – Enter the amount
of money you want to spend on the tokens.
8.
Enter your Mpesa PIN – Enter your
Mpesa PIN when prompted.
9.
Confirm the transaction – Review the
details of the transaction and confirm the purchase of tokens.
Conclusion
Buying tokens via
Mpesa is a quick and easy process that can be done from the comfort of your
home or office. By following the step-by-step guide provided in this article,
you can easily purchase tokens and keep your lights on. If you encounter any
issues during the process, do not hesitate to contact KPLC customer care for
assistance.
Frequently Asked
Questions (FAQs)
Q1. How long does it
take for the tokens to be credited to my account?
A: The tokens should
be credited to your account within a few minutes of making the payment.
Q2. What do I do if
the tokens are not credited to my account?
A: If the tokens are
not credited to your account within a reasonable amount of time, you should
contact KPLC customer care for assistance.
Q3. Is it possible
to purchase tokens for someone else's meter?
A: Yes, it is
possible to purchase tokens for someone else's meter. You just need to have
their meter number.
Q4. Can I use Mpesa
to purchase tokens for prepaid meters from other electricity providers?
A: No, Mpesa can
only be used to purchase tokens for prepaid meters from KPLC.
Q5. Is there a limit
to the amount of tokens I can purchase via Mpesa?
A: Yes, there is a
daily limit to the amount of tokens you can purchase via Mpesa. The limit is
usually set by KPLC.
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